FAQs

Why do you call yourselves ‘bespoke’?

In 1995 when we first started we used the word bespoke to distinguish ourselves from other funeral directors, but now the word has been adopted by traditional companies – certainly in the Bristol area.  For us it means that each funeral is personal and individually tailored to the specific needs of the family: we do not offer a package deal. Families are unique and so our are funerals.

What is alternative about ‘Heaven on Earth’?

We prefer the word ‘bespoke’ to describe our funerals rather than ‘alternative’ because each one of our funerals differs in the same way that people do. Although we carry out ‘traditional’ funerals and do use a hearse and limousines when asked, many of our customers want something different: they do not want black, so we use a silver estate car; they like the idea of a coffin that is environmentally friendly, that reflects their concerns about the wastefulness of resources; they like the idea of returning to nature and sometimes becoming a tree and they want an individual, personal memorial service or celebration. They also say that being involved in the funeral, decorating the coffin themselves, supplying family bearers, lowering the coffin & helping to fill in the grave for instance, gives them a feeling of empowerment and helps them in the grieving process.

What do you mean by being a ‘green’ Funeral Director?

greenlogoWe are the only Funeral Directors in the Bristol area who belong to The Association of Green Funeral Directors.  In order to be classified as ‘green’ by the Association we abide by a Code of Practice:

The Green Funeral Association expects its members to always aim for the highest level of service possible, both personal and practical. This includes providing clear price information, empowering each bereaved family to arrange a green funeral which meets their individual needs, and allowing them to have as much involvement as they want.

Members also make the following specific pledges:

  1. On Embalming: Not to carry out embalming as a routine procedure, but instead to give an accurate and clear explanation of the procedure to the bereaved and only carry out the procedure at the direct request of the bereaved or as a regulatory requirement, Not to refer to the procedure as ‘hygienic treatment’, which has the effect of persuading families that embalming is at least desirable, if not essential.
  2. On Literature and Other Information provided to the general public: To ensure that they have literature available, and information on their website (if they have one), that gives eco-friendly options for funerals at least equal prominence to traditional options.
  3. On Coffins: That a range of environmentally-friendly coffins is made available to all customers. That all staff who have routine contact with the public understand what characteristics make a particular coffin environmentally-friendly, e.g. made from recycled materials, constructed from FSC sources of timber, made from renewable sources, shipped “russian-doll style”, locally sourced, and/or has biodegradable fittings.
  4. On Natural Burial: That all staff who have routine contact with the public have a good knowledge of, at least, the two closest natural burial grounds and are able to advise (prospective) customers about the regulations in force at those sites concerning: types of coffin accepted; tree planting policy; maintenance regime and long term vision; prices; extent of grave marking / memorialisation allowed; whether ashes can be interred, or scattered at the sites; and whether the sites are members of the ANBG (and hence comply with their standards).
  5. On Flowers: That all staff who have routine contact with the public have a good knowledge of environmentally-friendly flower options, especially those that avoid the use of non-recyclable materials and create funeral waste. These options should be given, at least, equal prominence to other flower options.

Why did you open a shop combining life and death? We also present as many funeral choices as possible to families.  This may include a range of environmentally-friendly coffins made with natural and biodegradable materials. Being mindful of our carbon footprint we encourage the use of garden flowers or flowers that have been grown as locally as possible; we also welcome families using their own transport rather than limousines, although these are always available if required.

It has long been the situation that death & funerals have been pushed under the carpet and that people are mourned in a very restricted way. I (Paula) was brought up as a Roman Catholic and lived my formative years against a background of death. It seemed to me that unless I accepted death as part of life then I could not begin to appreciate life. My partner, Simon and I agreed that a shop that concerned itself with life should also include death. This has meant that the one has enriched the other. Many of the artefacts that we sell in our shop can be used in a dual way. Cushions are often purchased to put in the coffin. Gold & silver letters often decorate the coffin. Throws are used to cover an environmentally-friendly cardboard coffin, which might upset certain members of a family who are a little more traditional – satisfying all parties. Lacquered photograph albums are perfect in which to collect memento mori; as are handmade paper notebooks for guests to write in so that a record can be kept of all those who attended the funeral.

What are the most unusual coffins that you have supplied?

One of the most unusual coffins that we have supplied is the Red Arrows jet coffin (pictured below) for a customer who is passionate about them. We were on television with one of the Ghanaian Fantasy Coffins,
redaroa Mercedes Benz – (in Ghana you are usually buried in a coffin which denotes your trade: a boat for a fisherman, an eagle for a chief etc.) – and we were perceived as having made it ourselves. Consequently we received an order for a Red Arrows Jet…..of course, this coffin is only suitable for a burial! In this case we had to design it so that the nose and wings were detachable in order for it to fit into the grave! We have also made a coffin with a ship’s wheel on top for a sailor. Coffins decorated with football colours are also popular. Families who have lost children welcome the idea of all the friends decorating the coffin with their favourite poems, paintings and logos. A horse-lover was buried with their saddle and bridle, with a large picture of the horse on the coffin lid….and many, many more.

FAMILY DECORATED COFFINS & CASKETS

Some individual coffins decorated by families and friends with flowers, paintings, pictures, collage and momentoes.  Personalising a coffin can bring a great deal of satisfaction to the family and friends and helps with the grieving process by making the funeral a celebration of a life well-lived.

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A curved-end willow coffin in a traditional setting
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A ‘white’ willow curved-end coffin, decorated with sunflowers

We encourage families to get involved in decorating coffins.  Families say that being involved gives them a feeling of empowerment and helps them in the grieving process.

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A very personal story around the coffin decorated by a daughter. 
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Wooden coffin, painted and decorated with montage of diving photographs
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Cardboard coffin with rope handles, hand painted by family
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Wooden painted coffin, with collage and initial A
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igor
Piano keyboard and musical notation on French horn player’s coffin
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Cardboard coffin lid, adorned with personal momentos

What is the most unusual funeral you have organised?

We have arranged so many funerals that it is hard to say which is the most unusual. We have buried wizards with their wands, spells, dead owls and all; cremated buddhists while chanting, burning incense and strewing flowers (with subsequent hoovering of the crematorium floor!). On one occasion the committal was timed to coincide with an explosion of kazoos, whistles and party poppers and the releasing of hundreds of balloons, followed by toasting the deceased with champagne; on another the coffin disappeared to Welsh miners singing ‘The Red Flag’ and waving The Little Red Book.

We believe that carrying out such requests, as long as they are within legal bounds and are included within the dignified structure of the funeral, have been uplifting to the bereaved, because these happenings have been at the bequest of the deceased whose wishes had been recorded before they died. When a personal approach has been planned in this way, people often say that the deceased would love to have been at his/her own funeral.